Shipping policy

Shipping Policy

🚚 FREE SHIPPING ON ORDERS OVER $39

We ship to every US state (excluding Idaho)

Orders totaling $39 or more qualify for FREE USPS Ground Advantage shipping. Free shipping will automatically appear at checkout when your cart meets the minimum purchase requirement.

Shipping & Processing

  • All orders are shipped via USPS.
  • Orders are typically fulfilled within 12-24 hours.
  • Orders are shipped the same day or the next business day.
  • All orders are shipped discreetly.
  • Large orders may be shipped in multiple packages.

Business Days

Business days are Monday through Friday.

The following are not considered business days:

  • Saturdays
  • Sundays
  • Federal/National Holidays

Shipping Options Available at Checkout:

USPS Ground Advantage

USPS Priority Mail

Please note:

  • Delivery times are estimates only and are not guaranteed by USPS or TWB.
  • TWB is not responsible for USPS shipping delays.
  • Shipping charges are not refunded due to USPS delays.
  • We do not issue any refunds at all for shipping delays. 

For USPS assistance, contact USPS Customer Service: 1-800-275-8777.

TWB cannot assist with shipping delay complaints. For any shipping delay complaints, please contact USPS directly  

Order Changes & Cancellations

Orders cannot be canceled or refunded once a shipping label has been created or tracking has been generated.

After an order has shipped, cancellation is no longer possible unless the package is officially confirmed lost in transit.

Lost Packages

Refunds or replacements are only approved when an order is officially confirmed lost in transit by the shipping carrier, or if there is no tracking movement for 10+ business days.

Orders Marked Delivered

Once USPS tracking shows an order as Delivered, TWB considers the shipment complete.

TWB does not:

  • Refund orders marked Delivered.
  • Replace orders marked Delivered.
  • Reship orders marked Delivered.
  • Refund or replace packages stolen after delivery.

If your tracking shows Delivered but you cannot locate your package, please contact USPS directly.

All shipments are insured through the shipping carrier.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address during checkout.

If an incorrect address is entered and the package is delivered according to the address provided, TWB is not responsible and no refund or replacement will be issued.

Shipping Delays

TWB is not responsible for shipping delays caused by USPS or circumstances outside our control.

Shipping costs are not refundable due to carrier delays, regardless of the shipping method selected.

Filing a USPS Claim

If a customer initiates a claim directly with USPS while a shipment is still in transit, the customer understands and agrees that claim handling becomes the responsibility of the customer and USPS.

TWB cannot control or influence USPS claim decisions once a carrier claim has been initiated.

Summer Heat Conditions

Although every shipment is professionally packed in-house, TWB does not replace products due to personal preferences, including:

  • Flavor
  • Smell
  • Texture

Customers ordering THCa Isolate strains during warmer months are encouraged to upgrade to USPS Priority Mail, although this does not guarantee full protection from weather conditions.  

Packages traveling through high-temperature areas may experience THCa isolate infusing into the flower, causing the flower to appear to contain fewer visible isolates.

This is a naturally occurring result of heat exposure and does not change the THCa potency or quality of the product, it only affects the look.

Orders affected by heat during transit are not eligible for refunds or exchanges.

Additional Terms

Please review our Terms of Service for additional information.

https://theweedbox.com/policies/terms-of-service

Disclaimer

By placing an order on this website, you acknowledge that you have read, understood, and agreed to this Shipping Policy and all Terms of Service.

All sales are final. No refunds, returns, exchanges, or shipping credits will be issued except when an order is officially confirmed by the shipping carrier as lost in transit.