Refund policy

Refund Policy

At The Weed Box (“TWB”), we are committed to providing quality products and excellent customer service. Please read this Refund Policy carefully before placing your order. By purchasing from theweedbox.com, you acknowledge and agree to the terms outlined below.

No Returns

All sales are final.

TWB does not accept returns, exchanges, or refunds for products once an order has been shipped, except as specifically stated in this policy or where required by applicable law.

Order Cancellations

Order cancelations can be requested, only before they have been shipped, and may or may not be approved. 

If your order has already been shipped and a tracking number has been issued, it cannot be canceled, modified, or refunded.

Refund Eligibility

Refunds are only issued in the following situations:

  • Your order is confirmed by USPS as Lost in Transit after an investigation.
  • TWB ships the incorrect product and the incorrect product is returned to us in its original, unused condition.
  • TWB determines that a refund is appropriate at its sole discretion.

Lost Packages

A package may be considered Lost in Transit only if tracking has not updated for at least 10 business days and USPS confirms the shipment is lost after its investigation.

Shipping delays alone do not qualify as a lost package.

If USPS confirms your package has been lost, TWB will issue a full refund.

Damaged or Defective Products

Please inspect your order immediately upon delivery.

If your order arrives damaged or defective, you must contact TWB within 2 business days of the delivery date.

To investigate your claim, we require:

  • Your order number
  • Photos of the shipping box
  • Photos of the shipping label
  • Photos of the damaged product(s)
  • A description of the issue

Claims submitted after two business days are not eligible for replacement or refund.

Products showing signs of use, moisture, residue, water, or damage caused after delivery are not eligible for replacement or refund.

Missing Items

If items are missing from your shipment, you must notify TWB within 24 hours of delivery.

Please keep all original packaging, shipping materials, and labels until your claim has been resolved.

Incorrect Items

If TWB ships the wrong product, we will correct the error.

The incorrect item must be returned before a replacement or refund will be issued.

Returned products must be unused, complete, and in their original condition.

Replacement Policy

Only one replacement shipment will be issued per original order.

Customers must report all damaged, defective, or missing items during their initial claim. Additional issues reported after the original claim has been resolved may not qualify for replacement.

Orders Marked “Delivered”

Once USPS marks an order as Delivered, TWB considers the order successfully delivered.

TWB does not issue refunds, replacements, or reshipments for:

  • Delivered packages
  • Packages stolen after delivery
  • Packages missing after USPS confirms delivery

If your tracking shows “Delivered” but you cannot locate your package, please contact USPS directly to file a claim.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address during checkout.

Address changes can only be made before an order has shipped.

If an order is shipped to an address entered incorrectly by the customer, TWB is not responsible for the shipment.

If the package is eventually returned to TWB by USPS, a Retail Value Refund will be issued after inspection.

Retail Value Refunds include only the amount paid for eligible products and do not include:

  • Original shipping charges
  • Processing fees
  • Shipping upgrades
  • Promotional discounts
  • A $15.00 Return to Sender Processing Fee

No refund will be issued until the original package has been returned to and inspected by TWB.

Shipping Delays

Estimated shipping times are provided by USPS and are not guaranteed.

TWB does not issue refunds, credits, or replacements for shipping delays caused by USPS, weather, holidays, transportation issues, or other events outside our control.

Promotions & Discounts

Coupon codes, promotional offers, sale pricing, and free shipping discounts cannot be applied after an order has been placed.

Refunds or credits will not be issued because a promotion or coupon was not applied during checkout.

Fraud Prevention

Orders flagged for fraud verification may be delayed until the requested verification documents have been received and approved.

These verification delays do not qualify an order for cancellation or refund after shipment.

Processing Fees

Any processing fee charged during checkout is non-refundable.

Business Days

Business days are Monday through Friday, excluding federal holidays.

Agreement

By placing an order on theweedbox.com, you acknowledge that you have read, understood, and agreed to this Refund Policy and The Weed Box’s Terms & Conditions.