Refund policy

We do not refund or replace orders stolen after delivery. As soon as your order is confirmed delivered, The Weed Box is not responsible for any packages or orders stolen after tracking states delivered.

Your order cannot be refunded or canceled after it has already been shipped, unless your order is lost in transit. 

Returns are not accepted. We do not accept returns for a refund of any kind.

Damages & Issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We can only assist with damaged products within 2 business days after the order has been delivered. If your order has been delivered for more than 2 business days, TWB cannot assist with replacements, refunds, or canceling an order. 

Broken Items

TWB does not issue refunds or replacements for the following:

  • Items reported broken after 2 business days from the day the order was delivered
  • Items that have been used
  • Items that are not dry, and show any form of fog, residue, water, etc.

Received Wrong Item

  • Should you have received the wrong item on your order you must return the item in order to receive the correct product you purchased. Contact customer service chat within 2 business days from the time of delivery. We will issue a return label which is sent to your email. When you return the wrong item, you must ensure the product is packed properly so it does not break during shipping when it’s on its way back to us. Should you return the item back to us in broken, used, or missing pieces/parts, you will no longer be eligible to have your original (correct) item sent out to you, and you will not be eligible for any type of refund. By ordering from this website, you agree to all of these terms via our refund policy.

Save Your Packaging 

  • Should you receive the wrong order, or have missing items from your order, please contact customer service within 24 hours so we can assist you with this issue. You must save all packaging, boxes, labels, etc. from your order as evidence when contacting customer service for any product/delivery issue. 
  • Should Items be missing from your box/order, please reach out to customer service chat

We Require: 

  • Images of packaging your order came in (packaging provided by TWB) 
  • Images of all products received
  • Order Number
  • Detailed Description of Items Received & Items Missing

Returns & Replacements

  • Only 1 replacement/reshipment per order. Should you receive a broken product, and we ship you a replacement, no other replacements will be shipped out after the first replacement shipping. Example: if your bong arrived broken, and TWB is only informed about the broken bong, we will ship that bong replacement. After the bong replacement has been shipped, the customer will not receive further replacements for additional broken/missing items from that same original order.
  • Customer is responsible for bringing all damaged/defective/missing/broken/etc. items to the attention of TWB during initial customer contact about the issue.  TWB will gladly assist with investigating and providing replacements and/or returns for all eligible items mentioned during initial contact.  However, once the initial ticket is closed and the issue has been resolved, should any additional items be brought to the attention of TWB after the first ticket is closed, Customer is responsible for all shipping charges incurred on any secondary shipments.

Exceptions / non-returnable items

  • TWB does not accept any returns or exchanges for any products for a refund. 
  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

  • Exchanges/Returns/Refunds for flower + pre-rolls are not accepted.
  • TWB does not accept any type of exchange or return for any reason. 

Refunds

TWB does not refund or re-ship orders for the following:

  • Tracking states “delivered.”
  • Customer enters wrong shipping address at checkout. 
  • If you entered the wrong shipping address at checkout, your shipping address can only be changed/updated before the order is shipped. After the order is shipped, he customer is 100% liable for loss of product being shipped to incorrect address, entered by customer at checkout. 
  • Customers who enter the wrong shipping address at checkout are not eligible to have their order refunded or re shipped. The Weed Box is not at all liable or required to have e ship or refund that order.
  • Delayed Shipping
  • When a refund is issued, it can take 2-10 business days for the amount to reflect back into your bank account or on your card statements (depending on your banks processing time). After a refund is issued, you must wait for your banking institution to process the refund before it appears back in your account.

Identity Verifications

  • Should you receive an email to verify your identity due to your order being flagged as fraud, your order will experience a shipping delay. Although our orders ship next business day, any orders that need to be verified due to a fraud warning will not be shipped until the following business day after we received the three identity verification documents requested. 

Discounts, Sales, & Promotions

  • If a customer forgot to enter a coupon code, forgot to apply a promotion, forgot to select free shipping, or forgot to apply any type of promotion/sale/discount, TWB does not allow refunds to replace the order. TWB cannot apply a discount code or any type of promotion after an order has been placed. Customer agrees to this policy by placing any order on this website.

Canceling Orders

  • Orders can be canceled and refunded ONLY if the order has not been shipped yet.
  • To cancel an order before it’s shipped, you must contact the customer service chat 💬, click instant answers, then click “cancel order”, then follow/complete the prompts. 
  • Orders that have already been shipped are not eligible to be canceled or refunded. 
  • After an order has been shipped and the tracking number has been issued, that order cannot be refunded or canceled.
  • Disputing an order with your banking institution due to forgetting to cancel before it’s shipped will result in a false dispute report which will reverse the dispute with your bank. This will also incur an automatic $35 false dispute charge. This will also ban the customer from being able to place any future orders. 

Checkout

  • TWB is not responsible for the customer accidentally entering the wrong address at checkout. Should a customer enter the wrong address, and the order has already been shipped, TWB cannot change the address or refund that order. By ordering on this website, all customers agree that they are responsible for entering an incorrect address at checkout. Please see “Shipping & Shipping Carriers” section for further details on contacting shipping carriers. 
  • All checkout orders will include a Processing fee that is non refundable. 
  • When completing checkout and completing the placing of an order on this website, you agree to this entire refund policy. 

Business Days

  • Business days are Monday through Friday.
  • Saturdays & Sundays are not business days. 
  • Holidays/National Holidays are not considered business days.

Return Labels

  • Any return labels issued must be paid for by the customer. TWB does not offer any free return labels, unless the customer received the wrong product at fault of TWB. If you are returning your order because you’ve decided you no longer want the order, you may request a return label. Any return label issued will be deducted from the cost of the retail value refund.

SHIPPING & SHIPPING CARRIERS

Lost in the Mail

  • If your order is considered "Lost in the Mail" you order will be refunded.
  • If your tracking states "lost in the mail" or tracking has not updated for more than 10 business days, please contact our customer service chat immediately. TWB will conduct an investigation in conjunction with USPS, FedEx, and/or UPS. Investigations typically take 4-5 business days, but may take up to 4 weeks. After the investigation is completed, and your order is determined "lost in the mail" your order will be refunded. Delayed shipping speed is not considered "lost in the mail".
  • In order for your order to be considered "lost" or "lost in the mail" or "lost in transit" your tracking will need to have no tracking updates for 10 business days. If your tracking has not had a tracking update for at minimum 10 business days, TWB can then assist with a "lost in transit" order. No orders will be refunded before 10 business days have occurred after the last tracking update or without an investigation by TWB.
  • The Customer understands and accepts that should they initiate a claim with the Shipping Carrier for any order still in transit, TWB has no further responsibility or ability to directly assist in resolving the issue. The claim handling and resolution is then the full responsibility of the Customer and the Shipping Carrier.
  • If USPS, FedEx, or UPS reports your order as “lost” or “lost in the mail” via tracking, TWB will provide you with the following options:
    • Issue a full refund

Tracking States Delivered 

  • After your tracking states "delivered" no returns or refunds will be permitted. TWB does not issue any refunds for any order confirmed "Delivered" via the tracking link. TWB does not replace, re-ship, or refund orders that are stolen after confirmed "Delivered" via tracking number. 
  • If you believe your order was not delivered after tracking stated “delivered” you may File a claim with your shipping carrier. 

Wrong Address Entered at Checkout

  • All customers enter their shipping address at checkout. The customer is responsible for entering the correct shipping address at checkout, and is 100% liable if the wrong shipping address is entered at checkout.
  • Should an order be “returned to sender”, or “not delivered” (via tracking link) due to the customer entering the wrong address at checkout, the order will be canceled. When said order is canceled, the customer will receive a retail value refund. The customer agrees that in any case of entering the wrong address at checkout, they will not receive any type of refund for the cost of shipping  
  • What is a retail value refund? A retail value refund is the amount paid for products. When receiving a retail value refund, this means the customer will not be refunded for the shipping cost. For example, if a customer orders a bong that cost $10, and shipping cost was $5, the total of the order would be $15. A retail value refund of this example order would only be $10 (less any discounts/promotions). After TWB has shipped out an order, the shipping cost is no longer eligible to be refunded.
  • All customers that either enter or order from this website agree to all policies stated above and understands they will not be refunded for shipping cost in said situation of failed delivery.
  • Any order that has been shipped and not delivered due to the customer entering the wrong address at checkout will be issued a retail value refund only if the order is marked “Return to sender” by USPS, FedEx, or UPS tracking. This means only the product cost alone will be refunded, and shipping cost will not be refunded. If the customer used a free shipping option at checkout, a $15.00 Re-Stock, Return to Sender, Shipping Loss Fee will be deducted from the refund total before the refund is issued.
  • If you enter the wrong address at checkout, contact our customer service chat immediately with your order number and updated/correct address. If you do not contact us before your order is shipped, TWB will not be liable for your order being shipped to the wrong address. If you enter the wrong address at checkout and do not contact us to change the address, no refund will be issued. Once an order is shipped, the customer agrees to hold all responsibility physically and financially for an order being shipped to the incorrect address due to the customer entering the incorrect address at checkout.
  • If a customer enters an incorrect address at checkout, and the order is returned to sender and gets delivered back to TWB facility, TWB will issue a retail value refund. A return to sender via USPS/UPS/FedEx can take 2-6 weeks to return back to return back to the TWB facility/address, and can sometimes take longer. All customers placing any orders at theweedbox.com agrees and understands that they need to wait for their order to be returned to TWB before the order can be refunded. All customers placing any orders at theweedbox.com agrees that no orders will be refunded or reshipped until the original order is returned to sender (TWB Facility).
  • All customers that order at theweedbox.com agree that filing a dispute with their banking institution for a return to sender due to the customer entering the incorrect address at checkout will result in a null and voided dispute with their banking institution, which is backed and supported by this Refund Policy.
  • Any customer that files a dispute with their banking institution for a return to sender agrees that TWB will file a counter dispute as a false dispute, resulting in a $200 charge/fee along with possible larceny and/or felony charges to said customer.
  • Any customer that orders from theweedbox.com agrees that they understand and agree to all bullet points in the "wrong address entered at checkout" section of this Refund Policy.

Return to Sender

  • If an order is returned to sender, the order will need to be inspected  before the customer receives an issued a Retail Value Refund. There will be a $15.00 restocking and return fee. The restocking and return fee will be deducted from the total refund amount. 
  • When an order is returned to sender, TWB will issue a retail value refund. The customer agrees that the order will be refunded with $15.00 less of the total amount. The $15.00 will be deducted from the refund amount as a re-stocking and re-packaging fee. 
  • $15.00 restocking and return fee will be deducted from any “return to sender” regardless of the reason why the order was “returned to sender”.

Priority Shipping Option

  • CUSTOMERS SELECTING “USPS Priority” at checkout will receive USPS Priority shipping. Priority shipping is usually 1-3 business days, plus 1 business day processing time. Most Priority shipping arrives in 1-2 business days from the time the order was shipped, but this is not guaranteed. If Priority Shipping is delayed, no refunds or store credit will be issued after TWB paid for priority shipping to ship out that customer's order.  

Stolen Packages

  • TWB does not refund or replace packages that have been stolen after confirmed delivered to the (address provided at checkout) by the USPS and/or UPS.
  • If your package has been stolen after confirmed delivery to your address by USPS, FedEx, and/or UPS , TWB encourages you to file a report with your local authorities.

    Shipping Delays

    TWB does not issue refunds for any of the following:

    • Delayed shipping, slow shipping, orders arriving later than expected
    • If your tracking states DELIVERED but it’s not there, you must contact USPS, FedEx, or UPS directly as TWB is not responsible for stolen packages. The customer may file a claim with USPS, FedEx, or UPS. TWB will NOT re-ship or refund any orders that were confirmed "delivered" via the tracking link.

    Find out more about our terms and conditions on our shipping carriers by clicking here

    Shipping Services Offered:

    FREE SHIPPING OVER $39

    • Free shipping orders are shipped with UPS GROUND ADVANTAGE or USPS GROUND ADVANTAGE. TWB cannot change the speed of shipping after an order has been shipped.
    • Free Shipping over $39
    • The total cart must be at least $39 to select and receive free shipping at checkout.
    • All orders are shipped same day or next business day.
    • Next Day Shipping: all orders are shipped out of the TWB shipping facility on the following business day that you placed your order.
    • All orders are shipped discreetly.
    • 1-3 Day Delivery is an estimated shipping time based on 1-3 business days.
    • No refunds on shipping and/or product costs will be granted at any time when using code FREESHIPPING.

    USPS Priority

    • About USPS Priority: USPS Priority typically takes 1–3 business days for domestic delivery. However, the actual delivery time depends on the origin and destination of the package. The delivery time for Priority is not guaranteed by USPS. The delivery time depends on the distance between the origin and destination.
    • Delivery times for USPS Priority are not guaranteed by TWB.
    • TWB is not responsible for any shipping delays when USPS Priority is selected by the customer.
    • TWB does not refund any shipping costs as the result of any shipping delays when USPS Priority is selected by the customer.
    • For questions about Priority via USPS, please contact USPS Directly at: +1-800-275-8777.

    USPS Ground Advantage

    • About USPS Ground Advantage: USPS Ground Advantage is a cost-effective, ground-based shipping service for packages up to 70 pounds within the US, offering a reliable, though slower, alternative to Priority Mail, with delivery times typically ranging from 2-5 business days.
    • Delivery times for USPS Ground Advantage are not guaranteed by TWB.
    • TWB is not responsible for any shipping delays when USPS Ground Advantage is selected by the customer.
    • TWB does not refund any shipping costs as the result of any shipping delays when USPS Ground Advantage is selected by the customer.
    • For questions about USPS Ground Advantage, please contact USPS Directly at: +1-800-275-8777.

    USPS Priority Mail

    • About USPS Priority Mail: USPS Priority Mail typically takes 1–3 business days for domestic delivery. However, the actual delivery time depends on the origin and destination of the package. The delivery time for Priority Mail is not guaranteed by USPS. The delivery time depends on the distance between the origin and destination.
    • Delivery times for USPS Priority Mail are not guaranteed by TWB.
    • TWB is not responsible for any shipping delays when USPS Priority Mail  is selected by the customer.
    • TWB does not refund any shipping costs as the result of any shipping delays when USPS Priority Mail is selected by the customer.
    • For questions about Priority Mail via USPS, please contact USPS Directly at: +1-800-275-8777.

    USPS Priority Mail Express

    • About USPS Priority Mail Express: USPS Priority Mail Express takes 1–2 business days with a USPS money-back guarantee for most U.S. addresses, though it can be 1–3 business days for some locations, and offers overnight delivery for an additional surcharge on holidays and Sundays. The actual delivery time depends on factors like origin, destination, the time of day the item is mailed, and whether you're using a flat rate envelope or your own packaging. You can find the specific commitment for your package by checking the USPS website using the origin and destination zip codes.
    • Delivery times for USPS Priority Mail Express are not guaranteed by TWB.
    • TWB is not responsible for any shipping delays when USPS Priority Mail  Express is selected by the customer.
    • TWB does not refund any shipping costs as the result of any shipping delays when USPS Priority Mail Express is selected by the customer.
    • For questions about Priority Mail Express via USPS, please contact USPS Directly at: +1-800-275-8777.

    FedEx

    • About FedEx: FedEx Ground Economy (formerly called FedEx SmartPost) is a cost-efficient shipping option for small and medium businesses. It’s ideal for outbound residential deliveries and returns that are low-weight, low-value, and nonurgent. Typically, delivery takes 2 to 7 business days, depending on the distance from the package’s origin to its destination. More details information regarding the FedEx Ground Economy option offered can be found on the FedEx website.
    • Delivery times for FedEx Ground Economy are not guaranteed by TWB.
    • TWB is not responsible for any shipping delays when FedEx Ground Economy is selected by the customer.
    • TWB does not refund any shipping costs as the result of any shipping delays when FedEx Ground Economy is selected by the customer.
    • For questions about FedEx Ground Economy, please contact FedEx Directly at: +1-877-339-2774.

    Closure

    • All customers that order from TWB theweedbox.com agree that they completely understand the entire Refund Policy on this page. By entering this website and/or checking out on this website, the customer agrees to all terms on this page, along with TWB Terms + Conditions.

    DISCLAIMER: Anyone making a purchase on this website agrees to all information on this refund policy. By making a purchase on this website you agree that you understand every article of information on this website and that no returns or refunds are accepted, unless your order is considered "lost in the mail."