File a claim with USPS or UPS

 

When completing entering this website and/or completing a checkout order on this website the customer agrees to the TWB Refund policy. 

Refund Policy states that orders confirmed “delivered” via trackingt link are not eligible to be refunded or re-shipped.

If you believe your order was not delivered after tracking states “delivered”, you may file a claim with your shipping carrier  

File a claim with your shipping carrier:

File a claim with USPS